Northgate Surgery Online
Accessible Information Standard
All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. The Accesible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support that they might need.
If you or your carer(s) have any communication/information needs relating to a disability, impairment or sensory loss. we will try to respond to those needs.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information that we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know. We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate. We want to know if we can support you to lipread or use a hearing aid or communication tool. Please tell the receptionist when you arrive for your next appointment, or call us on 01889 562010.
As part of the Accessible Information Standard, we will do five things:
1. Ask you if you have any information or communication needs, and find out how to meet them.
2. Record these needs in a set way.
3. Highlight these needs in your file and clearly explain how they should be met.
4. Share information about your needs with other NHS and social care providers if we have consent to do so.
5. Make sure that you get information in an accessible way and can access any communication support if you need it.
For more information on the Accessible Information Standard please visit the NHS England website.
Friends and Family Test
Would you recommend this service to friends and family?
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.
How does it work?
After your appointment you will be asked to answer the following question: "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment? You will be invited to respond to the question by choosing one of six options, ranging from "extremely likely" to "extremely unlikely". You will also have the opportunity to explain why you have given your answer, so please answer any follow-up questions.
You may answer the question by completing one of the postcards in the surgery, or online via our webiste when you get home. Click here to complete the online FFT surgery.
Click here for all the ways you are able to submit your repeat prescription request.
Click here to find out about the chemists who may supply you with the appropriate medication for your condition under the Pharmacy Minor Ailments Scheme.
Northgate Surgery serves Uttoxeter town and the surrounding villages. Our team includes three full time GPs, two practice nurses, one health care assistant and three dispensers, as well as our practice manager, administration and reception staff.
At your Service
We offer a full general practice service and run specialist clinics for travel advice, childhood immunisations, contraception, pregnant women, heart disease, diabetes and asthma care. We perform some minor surgery and see minor injuries. We offer an on-site dispensing service for those living more than one mile from the town pharmacies.
We aim to treat all our patients promptly, courteously and in complete confidence.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Notice to Patients - Extended Hours
We now offer an extended hours session on Monday evenings between 18:30 and 19:30 for patients unable to attend during normal opening hours.
(Site updated 21/09/2016)